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Who Do I Ask? Who to contact at MC?

  • Raptor Central is your one-stop shop for admissions, enrollment, and visitor services at Montgomery College. They can assist with services such as general information, admissions applications, enrollment support, Permission to Enroll forms, receiving high school transcripts, test scores, and more. When needed Raptor Central can refer students to the Office of Records and Registrationnew window for services such as transcript evaluation, course scheduling, registration, graduation certification, veteran certification, and tuition/residency appeals.
  • Contact Raptor Central at 240-567-5000 (press 2, then 5), submit our online request formnew window start a virtual Zoom visit, or visit an on-campus location. See all Raptor Central contact information and hoursnew window. 
  • For help planning your education, and meeting your academic goals, you should reach out to Counseling and Advising new window.
  • MC’s Financial Aid Office helps students find financial aid to pay for college, answers your financial aid questions, and guides you through the financial aid process.  Please carefully read the Financial Aid websitenew window.  Visit Connecting with Financial Ainew windowd for the Financial Aid Office dontact information.
If you need information or have questions regarding the Grants and Scholarships referenced above, please contact scholarships@montgomerycollege.edu or 240-567-4021.

The Accounts Receivable Office manages student billing, payments and refunds. For assistance with payment, billing or refunds:

  • If you have an outstanding balance, you may receive a bill even if you have financial aid.  This is probably because your aid has not been applied to your account as of the time the bill was received. 
  • Contact Financial Aidnew window to confirm that you are receiving the financial aid you expect.
  • If you should learn that financial is not covering all, or part, of your costs you will need to pay your balance or set up a Tuition Plan (TIP) if you are within the TIP deadlines.  If you have missed the opportunity to set up a TIP plan, you will need to make payments on your own schedule until you have paid in full or your balance is below $250.00.  Any outstanding balance of $250.00 or above prevents future registration.
  • You may submit questions regarding TIP plans to acctrec@montgomerycollege.edu.
  • Sponsor Billing is a service Montgomery College offers which allows an employer or other entity to submit an authorization which states that they will pay for all, or some, of a student’s tuition and fees.  Students, employers and other agencies must follow specific guidelines and timeframes in order to use the Sponsor Billing service.  Information on the Sponsor Billing process can be found on Payment Options for Credit Coursesnew window. Questions should be submitted to sponsorbilling@montgomerycollege.edu.
  • There are many types of holds that Montgomery College uses which may prevent Registration.  The type of hold determines who you call.  If you contact:
    • Raptor Central at 240-567-5000,
    • Accounts Receivable at acctrec@montgomerycollege.edu or
    • visit a cashier, they can tell you the type of hold which is on the account.
  • Three holds are specific to Accounts Receivable: CA or Cashier hold, DA or Delinquent Account hold, and CL which is our collections hold.  If you have a CA hold it means that you have an outstanding balance but it is less than $250.00. A CA hold does not prevent future registration. A DA hold means that you have a balance of $250.00 or more and it prevents future registration. You will need to pay your balance down to below $250.00 in order for the hold to be lifted. A CL hold means that your account has been sent to collections after three paper notices were sent to your home address on your MC student record.  A CL hold prevents registration and is in place until you contact the Maryland state collection unit to pay the debt in full. For more information on collections visit Accounts in Collection on Payment Options for Credit Coursesnew window.
  • Please note:  if you have an outstanding balance, Accounts Receivable cannot alter, remove, reduce, or forgive a balance.  If you feel that there is a reason to appeal your tuition charges, such as an illness or academic reason, please review Tuition Refund Appealsnew window and then contact the Office of Records and Registrationnew window for assistance. 
  • You may apply for a Tuition Refund Appeal or an Involuntary Withdrawal.  The Office of Records and Registration will process your request.  If you feel that there is a reason to appeal your tuition charges, such as an illness, or academic reason, please review Tuition Refund Appealsnew window and then contact the Office of Records and Registrationnew window for assistance. 
  • Review Payment Options for Credit Coursesnew window, Email acctrec@montgomerycollege.edu, or visit a cashier office for assistance with a TIP plan.  
  • Please note: Tuition Installment Plans open on the first day of pre-registration for the next semester.  If you want to break your balance up into smaller payments you will want to enroll in a four or five pay plan as early as possible prior to the next semester.  
  • Possible example:
    • Enrollment for a Spring "5 Pay Plan"
      • Open 10/28 - Close 11/22.
      • The down payment would be due at the time of enrollment
      • Payments might be scheduled 12/16, 1/13, 2/17, 3/17.
  • MC offers a wide range of noncredit (non-degree seeking) classes designed to meet the needs of county residents and businesses.  Whether you are looking to take a class for fun and personal enrichment, or you are interested in non-credit career and job training courses you will find many options to choose from.  For more information, visit Workforce Development and Continuing Educationnew window, email wdce@montgomerycollege.edu or call 240-567-5188.

 

 

 

 

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