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MCSA: Enterprise Desktop Support Technician 7 and Test Preparation, ITI-186

Registration ButtonThis course maps to Microsoft Certified Solutions Associate (MCSA) course #70-680, and 70-685, Enterprise Desktop Support Technician 7 (70-685) certification exams.

Learn how to install, maintain, and troubleshoot Windows 7 computers. Through practical labs you will gain invaluable experience with installation, upgrades, remote access, and the new desktop environment. Successful completion of this course can serve as a basic building block for further Microsoft studies for students intending to certify as a MCSA in Windows Server 2008. Test preparation will be integrated in to the course in preparation for Microsoft exams 70-680 and 70-685.

Prerequisites: Knowledge and experience with the Windows operating system, as well as basic computer networking concepts.

Textbooks:You must purchase textbook and lab manual and a 2GB or more USB flash drive and bring to the first class. Books may be purchased at the MC Bookstore or online. You will need to know the ITI #(course number) and CRN# (section number) for the class you are taking in order to look up information about the textbook.

Classroom hours: 63